You’re home, you’ve had a long day, and you want to relax. You fire up your streaming service of choice, sit back, and get ready to enjoy some quality time with your favorite shows. All is well until you reach over for the Roku remote control and find… nothing. No buttons are working. The Roku remote won’t pair with your device. You can’t even turn it on, let alone change the channel—or even turn off the TV. What do you do?
You can’t just throw away your remote. It’s too expensive, and besides, it’s not like you have another one lying around. But fret not. If you are wondering, how do I fix the Roku remote that won’t pair, then there are several quick fixes you can try before you do anything else. And we’ll walk you through each one in this guide so that next time this happens to you—and we know it will—you’ll be prepared to handle the situation yourself.
Table of Contents
- How Do I Fix the Roku Remote That Won’t Pair?
- Replace Your Old Batteries
- Remove Objects from the Line of Sight
- Try Unpairing and Then Re-Pairing Your Remote with Your Roku Device
- Consider Resetting Your Roku Device to Factory Settings
- Check HDMI Cables
- Check Your Wi-Fi Connection
- Download & Use the Official Roku Remote App
- Buy A New Roku Device
How Do I Fix the Roku Remote That Won’t Pair?
Streaming services are on the rise, and that’s a good thing.
We’re living in an age where we can get our hands on just about any content we want, whenever we want it. And even though this is amazing for consumers, it’s not all sunshine and roses for streaming service providers.
Streaming services have a lot of work to do to keep up with demand—and one of their biggest challenges is connecting users with the content they want. That’s where streaming devices come in! Roku has been inarguably one of the best at providing this service with its wide range of content and easy-to-use interface. The only problem? You need a remote control to actually use all that content.
Roku remote controls are critical to connecting you with your favorite shows and movies—but what happens when your Roku remote won’t pair? It can be quite frustrating because unless you have another remote control lying around or nearby, there isn’t much else you can do other than watch Netflix on your laptop or phone; unless… you have a step-by-step guide that will help you troubleshoot the problem and get back to binge-watching as soon as possible!
So, if you, too, are wondering how do I fix the Roku remote that won’t pair, then keep reading! We have all the answers and solutions here.
1) Replace Your Old Batteries
If the remote won’t pair with the device, try replacing old batteries with new ones first. Now, this may sound like a no-brainer, but it’s always worth checking the most obvious solution first. Batteries can lose their charge over time— especially if they are old to begin with—and if your remote is older than a year (or two), it may be time to replace them.
The good news is that you can find replacement batteries online for just a few dollars each. Alternatively, you can invest in rechargeable batteries. They may cost you more upfront, but they’re a better long-term investment and will save you money in the long run.
2) Remove Objects from the Line of Sight
Roku has several remote control options for your Roku device. The most common of these is the standard IR remote, which uses a line of sight (and maybe a line of fire) to communicate with your Roku device. You can also use the mobile app or voice search to control your Roku.
The standard IR remote can be used to control your Roku in the same way that it’s used to control your TV and other devices in your home theater system. However, if you have objects or furniture blocking the line of sight between you and your Roku, this can cause problems with pairing. To avoid this, try moving your Roku out from behind the TV and placing it in a more central location. You might also want to rearrange furniture so that there are fewer large objects blocking the line of sight between you and your Roku.
If this doesn’t help fix the Roku remote that won’t pair, try using another remote control option like the mobile app or voice search.
3) Try Unpairing and Then Re-Pairing Your Remote with Your Roku Device
If your Roku remote won’t pair with your device, try unpairing and then re-pairing the remote.
This is a simple process that will fix most issues that may be preventing you from pairing your remote with the Roku device.
- To begin, go to the Settings menu on your Roku device. You can find this in the main menu of the device itself or on the “Home” screen.
- Once in Settings, choose System > Remote Control Setup > Remove All Devices.
- Next, power cycle both your Roku device and remote by unplugging them from their power source for about 10 seconds before plugging them back in and trying again. This will reset both devices so they can properly pair together again.
- Now once again open Settings and then click “Remote & Devices”.
- Click on the “Pair a new device” option and follow the on-screen setup process.
- If the process is completed successfully, you will get a “Done” message.
To repair, follow the steps listed below:
- Press and release the Settings button on the back of your Roku remote. The LED will flash blue (or amber if using an older model).
- Press and hold down the Pairing button on top of your remote until the LED flashes green twice. This may take up to 30 seconds.
- Press any button on your remote (except Power or Pairing), then press and release the Pairing button on top of the remote again—this time within 5 seconds—to complete the pairing process and register a new remote with your Roku device!
4) Consider Resetting Your Roku Device to Factory Settings
If the Roku remote won’t pair, it may be time for a reset.
Roku devices have built-in memory and an operating system, so it’s possible that a glitch in one of those areas could make your remote think it’s not paired with the device. Resetting your Roku device to factory settings will wipe out any cached data and start from scratch.
Do note that this process will also erase all of your personal information and settings on the device, so make sure you have your account information or PIN in hand before proceeding. You’ll need to go through the following steps:
- On the main menu of your Roku device, select “Settings.”
- Select “System.”
- Select “Factory Reset” and follow the prompts to finish the process.
Alternatively, you can also reset your Roku device by simply unplugging it from power for 10 seconds and plugging it back in again. This will clear out any remaining data in memory that might be causing issues while pairing up with a new remote.
Once you’ve reset your Roku device, you’ll need to pair it with your remote again.
5) Check HDMI Cables
Make sure all of your HDMI cables are securely connected to your Roku, TV, and other devices. If you have any loose connections, try tightening them or replacing them with new ones. If you’re not sure what’s causing the issue, it may be worth trying a different set of HDMI cables and seeing if that fixes the problem.
If you’re still having trouble pairing your Roku remote and your TV after making sure all of the cables are securely in place, try plugging in the power adapter into a different outlet and turning off the TV, and unplugging it from its power source for five minutes or so before turning it back on again. You’ll want to make sure that this isn’t a problem with your Roku device itself by trying another remote on it before continuing troubleshooting further.
6) Check Your Wi-Fi Connection
The most common reason for a Roku remote not pairing with your device is a bad connection to the Wi-Fi router. Try these steps to fix it:
- Make sure that your Wi-Fi router is working properly. If you have another device, like an iPhone or laptop, try connecting to the Wi-Fi network from that device. If it works, then you know that your router is okay and needs to be reset.
- Reset your router by unplugging it for about 30 seconds, then plugging it back in again. This will clear out any issues or errors on the device itself, which may be causing a connection problem with your Roku remote control unit.
- Check that both ends of the remote are fully charged before trying to pair them again; a low battery can cause issues when you’re trying to connect two devices together over Bluetooth or Wi-Fi!
- If none of these steps work for fixing your Roku remote problems after pairing them together again (and they should!), then call customer service at 816-272-8106 and ask them what else might be causing problems with the pairing process between these two devices (like interference from other electronics nearby).
7) Download & Use the Official Roku Remote App
If your Roku remote is not pairing, you can download and use the official Roku remote app for Android and iOS. The Roku remote app will let you access all of your streaming channels from anywhere in your home or on the go. You can also use it to control the volume on your TV, check your device settings, and even browse for new content to watch.
The Roku remote app is available for both Android phones and iPhones. Here’s how to set it up:
- Download the app from Google Play or the iTunes App Store.
- Open it up on your phone or tablet, then tap Sign In or Create Account in the upper right corner of the screen.
- Follow the prompts until you’ve entered all of your account information correctly—you’ll be asked for a name, email address, and password at this point (you’ll need this information later when pairing).
- Tap Continue and wait while the app downloads any updates that are available for it; then tap Continue again when those are installed successfully.
- Now tap on My Account so that you can start using features like Remote Control or Voice Search within minutes!
There are a couple of other options here: You can turn on Family Sharing, which allows up to six people in your family to share purchases from iTunes and the App Store. You can also add an Apple Music or iCloud Music Library subscription to your account so that you have access to millions of songs for free with the click of a button—if you’re not already subscribed, then this is definitely worth doing!
6) Buy A New Roku Device
If you’ve tried all of the above steps and still can’t fix the Roku remote that won’t pair with your TV, it may be time to buy a new Roku device. This is especially true if the issue is caused by the remote itself rather than something that could easily be fixed. If you’re still within your warranty period, contact Roku’s customer support team to see if they will send you a replacement unit at no cost to you. If not, you may have to fork over some cash for a new device.
Fortunately for you, new Roku devices are relatively inexpensive and easy to find. You can buy one from Amazon, Best Buy, or other retailers that sell Roku products and continue to enjoy the same great service you’ve come to expect from your Roku device. If you’re looking to save some money, consider buying a refurbished model instead of a new one.
1) How to Sync Roku Remote Without Pairing Button
If your Roku remote isn’t responding, try pairing it with your device. If that doesn’t work, either restart your Roku or reset the remote’s batteries. If those solutions don’t fix the problem, try syncing your remote without pairing it.
1) Turn on the TV and set it to the correct input channel for the Roku device.
2) Press and hold the “Home” button on the remote until all lights flash once, then release it.
3) Enter 0000 as a four-digit code into your TV’s remote control (the code will vary based on which brand of TV you own). You’ll see a white light on the top of the remote blink twice if done correctly; if not, repeat steps 2 and 3 until you get it right!
2) The Roku Remote Not Working with New Batteries
With the rise of streaming services like Netflix and Amazon Prime Video, it’s becoming increasingly common for people to cut the cord and get rid of cable. But one thing that never goes away is remote controls. The Roku remote is one of the best options around because it works with more than 3,000 channels, including some less well-known ones like Philo TV, Pluto TV, and Crackle. If you’ve recently purchased a Roku box or stick and gotten a new remote control, but your new remote won’t pair with your device, it may be because you need new batteries. The Roku remote uses two AA batteries which you can easily buy at your local store. If it still doesn’t work, then there may be something wrong with your device or its settings. In this case, you might need to contact Roku support or bring in a technician to help you troubleshoot the problem.